Privacy policy

Privacy Policy

Data protection and data security are a high priority for HelloDreamers. By using this online shop, you agree to the processing of the data collected about you in the manner and for the purpose described below.

Your personal data will be processed by HelloDreamers when you visit the Online Shop and interact with the services and functionalities offered by the same. This Privacy Policy has been drafted in accordance with the Recommendation n. 2/2001, adopted on May 17, 2001 by Article 29 Data Protection Working Party in relation to the minimum requirements for the collection of data on-line within the European Union and also represents information statement to the data subjects according to Swiss law and to the European Union privacy law rules and principles (the “Privacy Law”), with which the processing carried out by HelloDreamers complies.

The Privacy Policy specifies the identity of the data Controller that controls and manages the personal data collected and processed through the Online Shop, specifies what is the personal information collected, the data processing purposes and conditions, the extent of personal data communication to third parties, the data security measures adopted in order to protect and safeguard data and the ways in which you may verify the processing of data relating to you and enforce your rights as recognized under the Privacy Law.

 

a.     Who controls the processing of your personal data?

The Controller of the personal data processing is HelloDreamers, which can be contacted at hello@hellodreamers.ch.

b.    Collection, storage and deletion of your data

In general, the visit and consultation of the Online Shop does not imply collection and processing of your personal data. The processing of your personal data when you merely visit and consult the Online Shop is limited to the so-named surfing data, namely the data whose transmission to the Online Shop is implicit in the functioning of the systems in charge of the managing of the Online Shop and in the communications protocols peculiar to the Internet.

Surfing data are, for example, the IP addresses of the devices you use to connect to the Online Shop and other parameters relating to your device and operating system. Surfing data, such as these above specified, and for example the number of visits and the time spent on the Site, are collected and processed by HelloDreamers exclusively for statistical purposes and in anonymous form for purposes of measuring and enhancing the functioning of the Site. Due to the nature itself of surfing data, these data may lead to identification of users if they are associated with data held by third parties; however, HelloDreamers does not collect surfing data in order to associate them with identified users. Surfing data are deleted after being processed in anonymous form; said data may be used for purposes of assessing possible responsibilities in case of information crimes realized against the Online Shop or through the Online Shop. With the exception of the aforementioned circumstance, HelloDreamers keeps surfing data only for the maximum period of time allowed under applicable laws and in anonymous form.

Furthermore, HelloDreamers collects and processes personal data voluntarily provided by you when you interact with the Online Shop functionalities and request the services offered by the Online Shop, for example upon opening of an account, subscription to Online Shop newsletter or mailing list; purchase of products through the Online Shop, which includes all activities relating to the purchase of goods, such as for example delivery of goods, billing issues, returning and exchanging of goods, receiving refunds, purchase and use of gift cards and e-gift cards, as applicable, payment related activities, including fraud prevention; participation to promotions and other initiatives realized or communicated through the Online Shop such as for example loyalty programs, contests, request of information to Online Shop or sending to Online Shop a question, communication or feedback through traditional mail or through the Online Shop. HelloDreamers will process personal data also to comply with the Privacy Law and to assess and defend a legal right and may process personal data also when you contact the customer support which may communicate with you and thus process your personal data through e-mail, chat and telephone.

With your consent, that is optional, HelloDreamers may further process your personal data for survey purposes; for marketing purposes, that is for sending, also through e-mail or other electronic communications means such as SMS, MMS, fax, etc., promotional information and material on products and services of HelloDreamers, on special initiatives on prices and promotions and on initiatives such as loyalty programs, events, exhibitions and fairs organized by HelloDreamers and for profiling purposes. You will always have the opportunity to object, at any time and for free, to the processing of your personal data for the sending of promotional information and material; in each communication there will be a specific section in which are specified the conditions (easy to perform and free of charge) of revoking the consent. Personal data that HelloDreamers collects and processes include name, and contact details such as street address, telephone number, e-mail address and further possible information of an optional nature provided by you. When requested under the Privacy Law, HelloDreamers requires your consent before proceeding to processing your personal data.

Where you have provided HelloDreamers with personal data about another person, (for example when using the function e-mail to a friend, gift card functionalities or other purposes) to the extent permitted by applicable laws you hereby confirm that said communication and further processing by us as set out in this Privacy Policy complies with applicable privacy laws, so for example you should inform said person and as requested obtain his/her consent to the processing of his/her personal data for the purposes set out in this Privacy Policy.

Personal data collected by HelloDreamers are mainly processed through electronic and automated means but also without the same (paper processing), under procedures and logics that comply with the data processing purposes as herein specified. Personal data are processed according to applicable privacy laws, including security and confidentiality issues, and are kept only for the time strictly functional to achieve the specific data processing purpose from time to time pursued and according to the Privacy Law.

The company Shopify Inc. provides for HelloDreamers hosting services for the Online Shop and related database, so certain personal data processed through electronic means might be stored by such third-party company. In any event, personal data are processed only through specifically authorized staff designated to access and process the data, including staff designated for performance of non-routine maintenance operations of the Online Shop.

On written request, HelloDreamers informs you about the data stored. You have the right at any time to assert your data protection rights and to obtain information about your stored personal data, to correct and update your personal data, to supplement, to contradict the processing of your personal data or to demand the deletion of your personal data. For further information on the collection and processing of personal data at HelloDreamers, you can contact the following address: hello@hellodreamers.ch

c.     Cookie Policy

The Online Shop uses cookies.

Cookies are small text files sent to your device by the Online Shop. Cookies are uploaded onto your device, thus allowing the Online Shop to recognize you and store certain information concerning you, in order to permit or improve the service offered.

HelloDreamers may use different types of cookies:

  • "Required" cookies: they enable core site functionalities, such as logging-in and completing an Order for Products. These cookies do not collect personal information for marketing purposes and cannot be disabled.
  • "Functional" cookies: they provide more advanced functions, such as remembering log-in details, remembering what is in your shopping cart and remembering your preferences such as language and country, analyzing sit usage to measure and improve performance. Also these cookies do not collect information that can identify users. These cookies can be disabled.
  • "Analytics cookies": These cookies are used to collect aggregate information on users' activities performed on the Online Shop and are collected for statistical purposes.
  • "Cookies for sharing on Social Networks": These cookies facilitate the sharing of Site content through social networks such as Facebook and Twitter. To review the respective privacy policies cookies, you can visit the social networks websites. In the case of Facebook and Twitter please visit https://www.facebook.com/help/cookies and https://twitter.com/privacy.

In any case, HelloDreamers’ cookies do not run programs on users' device nor upload viruses on it, and that do not allow any kind of control over the device. HelloDreamers does not use cookies to monitor users' activities or device.

How to change cookies settings: Most browsers automatically accept cookies, but you can usually change settings to disable this function. It is possible to block all types of cookies, or agree to receive only some of them disabling others. The "Options" or "Favorites" sections in the browser menu permit to accept or avoid receiving cookies and other tracking technologies, as well as to receive notification from the browser when these technologies are used. Alternatively, it is possible to manage cookies consulting the "Help" section of the toolbar present in most browsers and visit relevant websites for further information, for example Internet Explorer, Chrome; Safari; Firefox; Opera; Windows Phone; Blackberry, etc.

d.    Newsletter and Advertising

You can subscribe to an electronic newsletter separately and unsubscribe at any time.

You have the option at any time to refrain from advertising via electronic newsletter. If you decide that you do not wish to receive any newsletter, please report this to the customer service via email at hello@hellodreamers.ch.

In order to make newsletters more useful and interesting to customers, HelloDreamers receives confirmation of your account registration as long as your computer supports this function. If you do not want this type of tracking, you can unsubscribe from the newsletter at any time.

HelloDreamers uses Google Analytics to collect data about HelloDreamers traffic via Google advertising cookies and identifiers, in addition to data collected through a standard Google Analytics implementation. HelloDreamers uses also Facebook pixels, SDKs and APIs (“Facebook Tools”) and uses so-called cookies, text files, which are stored on the customer's web browsers and applications and which allows an analysis of the use of the online shop. Third parties, including Google and Facebook, may use cookies, web beacons, and other storage technologies to collect or receive information from HelloDreamers Online Shop and elsewhere on the internet and use that information to provide measurement services and target ads. Users can opt-out of the collection and use of information for ad targeting, and can access a mechanism for exercising such choice following instructions provided at http://www.aboutads.info/choicesand and http://www.youronlinechoices.eu/ and https://tools.google.com/dlpage/gaoptout/.

HelloDreamers does not combine any information obtained by third parties via pixels, cookies, SDKs and APIs with personally identifiable information. HelloDreamers does not share with third parties information about customers under the age of 18 or that includes health, financial, or other categories of sensitive information (including any information defined as sensitive under applicable law).

HelloDreamers agrees that third parties may include notice in or around HelloDreamers advertisements explaining that the ad is targeted, and HelloDreamers agrees to not modify, obscure, or otherwise interfere with these notices, including any technical components that enable users to access additional information or choice mechanisms.

e.      Does HelloDreamers communicate the personal data collected? To whom? For what purposes?

HelloDreamers communicates personal data within the limits and under the circumstances specified in this Privacy Policy, in any case in full compliance with the consents given by users upon collection of data, when required by the Privacy Law. Personal data will be accessible by the internal and external personnel of HelloDreamers that need to access them because of their duties in relation to the processing purposes herein specified, and by any appointed Processor.

Personal data may be communicated to institutions, authorities, public entities, banks and financial institutions, professionals, independent consultants, also in associate form, business partners and third party service providers to which HelloDreamers may revert to for performance of professional, technical and organizational services functional to the managing of the Online Shop and the activities therein performed, such as for example the sales of goods and related activities, the managing of functionalities offered by the Online Shop and of the initiatives and services that users may subscribe to and require through the Online Shop, and for services strictly functional to achievement of the other processing purposes herein specified. For closing purchase transactions and payment processing through the Online Shop, HelloDreamers reverts to third party service providers. These service providers are bound by contract obligations so that they will implement adequate security measures to protect security and confidentiality of personal data and credit card information.

Except for the foregoing, personal data will not be shared with third parties, natural persons or legal entities, that are unrelated to, or that do not perform a business, professional or technical function for HelloDreamers. Personal data may further be communicated to whomever is the legitimate addressee of communications as provided by applicable laws and regulations, thus for example in case of judicial processes, request by competent courts and authorities or other legal obligation, to protect and defend the rights and property of HelloDreamers and the OnlineShop. Personal data will not be communicated to third parties for their own marketing purposes.

On written request, HelloDreamers informs about the data stored on the customer. The customer has the right at any time to assert his data protection rights and to obtain information about his stored personal data, to correct his personal data, to supplement, to contradict the processing of his personal data or to demand the deletion of his personal data. For information on the collection and processing of personal data at HelloDreamers, customers can contact the following address: hello@hellodreamers.ch

Applicable law and jurisdiction

These Terms and Conditions are governed in all respects by the laws of Switzerland, without regard to its conflicts of laws rules. The Commercial Courts of Zurich shall have exclusive jurisdiction in connection with any disputes arising out of a purchase made on this Online Shop or any Product, save for any right under mandatory provision of applicable law to establish legal proceedings in the habitual place of residence or domicile of the consumers. Any complaint can be handled through the Online Dispute Resolution platform available at http://ec.europa.eu/consumers/odr/.  
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